CHUSS Hosts First-Ever Retreat for Non-Academic Staff at Makerere University

Summary:

• Makerere University’s CHUSS held its first retreat for non-academic staff, focusing on customer care, quality assurance, work ethics, and HR management. The event emphasized teamwork, inclusivity, and staff development to enhance service delivery and align with the university’s strategic goals.

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The College of Humanities and Social Sciences (CHUSS) at Makerere University held its inaugural retreat for non-academic staff on December 7-8, 2024, at the Grand Global Hotel in Kikoni, Kampala.

The two-day retreat brought together administrative and support staff to focus on key areas including customer care, quality assurance, work ethics, and human resource management.

Assoc. Prof. Helen Nambalirwa Nkabala, Principal of CHUSS, highlighted the significance of teamwork and personal responsibility in aligning with the university’s strategic goals. “We are here to learn, dialogue, and strategize together to improve our services. It starts with us,” she stated.

Key presentations were delivered by experts, including Deus Tayari Mujuni, Chief Human Resource Officer, who outlined the university’s updated HR policies. Prof. Sylvia Tamusuza, Chair of the CHUSS Quality Assurance Committee, stressed the role of quality assurance in boosting service delivery and Makerere’s reputation.

Dr. Dickson Kanakulya and Dr. Gilbert Gumoshabe addressed work ethics, professionalism, and customer care, emphasizing the importance of maintaining a positive and productive work environment.

The retreat featured team-building exercises, interactive sessions, and role-plays to provide practical tools for staff to enhance their performance. Participants expressed gratitude, with Chief Custodian Sunday Seezi noting the event’s inclusivity: “This retreat made us feel seen and valued.”

The event concluded with a renewed commitment to excellence, underscoring the vital role of non-academic staff in advancing Makerere University’s vision as a global center of knowledge.